We have provided some answers to questions from. If the questions that you need an answer for is not here, contact us at enquiries@unitedauctions.com.au
Can I obtain a listing of the products on offer?
Yes, catalogues are available on this website usually 24 hours prior to the auction. Printed catalogues are available from the auction complex during inspection times and auction day at a cost of $3.00.
What are the terms & conditions of the auction?
Auction terms & conditions are called available from the auction company. They are fairly similar from State to State. The “Conditions of Sale” on display at an auction. The “Conditions of Sale” are available, in the Auction Catalogue and on the Bidder Registration Card. A copy is located next to the cashier’s window.
Can anyone register to bid at the auction?
Yes, anyone over 18 can register to bid at one of our auctions. You will need to fill in a "Bidder Registration Card" and provide suitable identification (drivers licence or similar).
Do any of the items come with a warranty?
All the lighting and bathroom ware products come with a replacement warranty. All of the electrical items offered in our auctions usually come with a service warranty. Some products have been faulty and subsequently repaired, (cosmetic damage or carton damage will not be covered by the warranty) These items usually have a manufacturers warranty. This will be stipulated in the catalogues.
How do I place a bid?
You can place a bid by raising your hand, or waving your bidders card. Make sure that the auctioneer sees you!
What are the implications of GST?
At all our auctions the prices are GST inclusive.
What is the Buyers Premium, and how does it work?
Buyers Premium (usually 12.5%) is normally added to the knock down price of every lot sold. For example, if your successful bid is $100, your invoice total will be $112.50. ($100 successful bid price plus $12.50 buyer premium) The $112.50 includes GST
When do I pay for my purchases?
You must pay in full your invoice before collecting your goods. You can pay and collect your items on the day of the auction or the following day. A $50 per day storage fee applies after the following day. So “please” collect your goods on the day of auction or the following day.
When can I view the products on offer?
All the products on offer are available for viewing at the advertised inspection times. This is normally the day prior to the auction and on the morning of the auction.
Can I receive information about upcoming auction?
All our auctions are available on line. If you register with us we will notify you as soon as the catalogue becomes available. Please register on the Auction Alert page and we will email you when new auction catalogues are listed on the website or when new products become available.
What form of payment do you accept?
We accept Cash, EFTPOS, Credit Card and Bank cheques for purchases made.
Is there any charge for using cards for payment?
There is No charge for EFTPOS payments. Credit Card payments attract a 1.5% surcharge.
When can I collect my items?
Generally, items can be collected once the auction has finished. Goods can be collected so long as the auction is not affected. Bulky items that require the use of a forklift can only be taken once the auction is completed and when safe to do so.
Who can assist with delivery?
Generally speaking, it is up to you to arrange collection of the items that you purchase. Our staff can assist you where possible, but you need to ensure that you bring someone to load the items that you have purchased. Speak to our staff members should you require items to be delivered and they will put you in touch with a reliable carrier for your convenience. Alternatively, you can arrange your own delivery. Our forklifts can also load heavy or bulky items.
Need another question answered?
Contact us at enquiries@unitedauctions.com.au |
